Data Privacy & Security

Your Data, Our Priority

At Iluminai, your trust is our highest priority. We are a proudly Canadian-owned and operated software company, committed to safeguarding your personal information and identification documents with the highest standards of data privacy and security.

Whether you're a homebuyer, seller, agent, or brokerage, this document describes how Iluminai protects your data.

Your Data is Secure

• We don't sell or share client data with third parties: your information is used solely to provide the services you signed up for.
• End-to-End Encryption: All data shared through our platform is protected using end-to-end encryption - whether in transit or at rest.
• Encrypted Databases: Your data is stored in encrypted databases using industry-standard AES-256 encryption.
• Access Controls: Role-based access ensures that only authorized personnel can access sensitive information. We enforce strong authentication measures, including multi-factor authentication (MFA), across all systems.

Canadian Data Residency

• Hosted in Canada: All data is stored exclusively on Canadian servers with cloud infrastructure providers that are fully compliant with Canadian privacy laws, including PIPEDA and provincial privacy legislation.
• Compliant Cloud Services: We leverage cloud services (e.g., DigitalOcean, Amazon Web Services) located within Canada to ensure scalability, reliability, and full legal compliance.

Privacy by Design

• We follow the principles of Privacy by Design; a framework developed right here in Canada and integrated into every step of our development process.
• From product planning to deployment, your privacy is never an afterthought.
• We limit data collection to what’s strictly necessary to meet Canada’s FINTRAC obligations and always provide clear, informed consent mechanisms.

Expertise in the Canadian Real Estate Sector

With deep roots in the Canadian real estate industry and additional experience in banking, financial technologies, and other privacy-sensitive sectors, we have a strong understanding of the unique privacy considerations and regulatory requirements of:

• Buyers and sellers
• Real estate professionals
• Brokerages

We actively stay ahead of industry regulations and best practices, ensuring our platform aligns with federal and provincial regulatory bodies.

Our People & Practices

• All staff are trained in data security protocols and confidentiality best practices.
• Regular third-party audits and security assessments help ensure we meet or exceed industry standards.

Identity Verifications (IDV)

To meet FINTRAC regulatory identification requirements, Iluminai partners with Persona (https://withpersona.com/), a globally recognized identity verification provider. Here's how we ensure your clients' privacy and security:

• Short-Term Retention: All personal data processed by our identification partner is removed completely after 48 hours.
• No Reuse or Selling of Data: Our identification partner does not sell, repurpose, or retain identification data beyond the brief processing window.
• Verified Trust Frameworks: Our identification partners align with global privacy standards and are DIAAC-compliant services (https://diacc.ca/), helping us meet Canada's digital identity trust principles.
• Usability First: Our chosen identity verification provider is designed to maximize ease-of-use for clients across all devices—leading to faster, more accurate verification of identities and fewer delays.
• Canadian Accountability: As the data controller, Iluminai ensures full compliance with Canadian privacy laws, even when working with international processors.

Need Help or Have Questions?

We're here to help. For more details or to contact our privacy team, reach out at:

privacy@ilumin.ai

https://www.ilumin.ai/privacy-policy

Iluminai

Secure. Canadian. Trusted by Real Estate Professionals.