Merging Profiles

Combine duplicate profiles in Iluminai into one.

Overview

While reviewing Profiles in your account, you may occasionally notice duplicate Profiles that represent the same entity. This can happen for a few common reasons, and Iluminai provides a built-in Profile Merge tool to resolve it.

Profiles in Iluminai can be created in three ways:

• FINTRAC records - Once a FINTRAC record is approved, a Profile is automatically created for the client.
• Deal Manager imports - Profiles may be created through brokerage deal manager imports (e.g., LoneWolf, Deal Manager, etc.).
• Manual creation - Profiles can also be created manually via Profiles > New

Iluminai can only automatically associate records to an existing Profile when all identifying fields are exact matches: first name, middle names, last name and date of birth. This strict matching is required to safely confirm the records belong to the same individual. If any of these fields differ, automatic matching will be skipped and duplicate Profiles may be created. In these cases, manual review and merging is recommended.

This is where the Profile Merge feature comes in. When you identify duplicate Profiles, you can merge them into a single Profile by selecting the correct (or "winning") attributes from each.

Merging a Profile

Merging two Profiles will consolidate all associated Transactions, Agents, Forms and Notes into a single Profile. During the merge, you can choose which attributes to keep from each Profile (such as name, date of birth, address, and other details). These selected values will be used for the resulting Profile.

How the merge process works

Merging a Profile follows a 3-step guided process:

1. Select the Profile to merge with
2. Compare and select Profile attributes
3. Review selected attributes and confirm the merge

Step 1: Select the Profiles to merge

1. Open one of the duplicate Profiles
2. Open the Options dropdown and select Merge Profile

3. Click the Search box and choose the other Profile you want merge with

5. After selecting the second Profile, scroll to the bottom and click Next

Step 2: Compare and select attributes

In this step, you'll see a side-by-side comparison of both Profiles

• Select which values you want to keep for each field
• Fields with the same values are automatically selected

Once you've selected the required fields, click the Next button at the bottom of the page

Step 3: Review and confirm merge

1. Review the final Merged Profile summary

2. Once you're finished reviewing the Profile, click Merge
3. A confirmation dialogue will appear, click Confirm Merge